Customer Service
411 Mountain Village Blvd.
Second Floor
Mountain Village,
CO
81435
Ph: (970) 369-0555
If you are experiencing trouble with your Cable Television or High Speed Internet services, there are some steps you can take to rectify the problem without ever having to call us.
Basic Cable Service Troubleshooting
First ask yourself a series of questions.
- Is the problem affecting more than one cable outlet?
- Is the problem occurring on one channel only?
- Do you have co-existing satellite service?
If the answer to any of these questions is yes, then please contact customer service. If the answer is no, then confirm that
- the channel selector on the TV and VCR is on Channel 3 if you have a DCT digital box
- all switches are set correctly on CATV or CABLE MODE
- all connections to the TV set, VCR and digital box are finger tight
- all electrical outlets in-use are active
- if the TV has a TV/Video or TV/MONITOR switch, make sure the switch is in the TV position
Digital Service Troubleshooting
- Verify that the TV is tuned to Channel 3
- Verify that your TV, VCR and channel selector connections are correct (see instruction manuals)
- Review the following common error messages for digital service to possible identify the source of the issue
- One Moment Please: digital cable service is not available at this time
- Subscription Service: you are not a subscriber of this service
- Not Authorized: the receiver has not completed the necessary download
- To Be Announced: the receiver has lost electronic guide data